FAQ

What types of products does Schwinn Shop offer?

We offer a comprehensive range of cycling products including Adult Bikes, Kids’ Bikes, Bike Accessories, Bike Tools & Maintenance equipment, Bike Trailers, and Helmets & Protective Gear. Whether you’re an experienced cyclist or just starting out, we have everything you need for your cycling journey.

Are Schwinn products suitable for beginner cyclists?

Absolutely! We offer products for all skill levels, from beginners to experienced cyclists. Our range includes family-friendly options like kids’ bikes and trailers, making us the perfect choice for cyclists of all ages and experience levels.

How do I place an order?

Simply browse our website, select the items you wish to purchase, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete your order.

Where does Schwinn Shop ship?

We ship to nearly every corner of the globe! Based in Dayton, Ohio, we serve riders worldwide. Please note that we are unable to ship to some remote areas and parts of Asia.

What shipping options are available?

We offer two convenient shipping methods:
– Standard Shipping ($12.95 flat rate): Delivered via DHL or FedEx in 10-15 days after dispatch
– Free Shipping (on orders over $50): Delivered via EMS in 15-25 days after dispatch
Both options include tracking so you can follow your delivery every step of the way.

How long does order processing take?

We process orders within 1-2 business days. During this time, we carefully verify, pack, and prepare your items to ensure they meet our quality standards before dispatch.

Can I track my order?

Yes! Once your order has been dispatched, we’ll send you a confirmation email with tracking details. You can use this information to follow your package’s journey to your doorstep.

Do you offer expedited shipping?

Currently, we offer the two shipping methods listed above. We’ve found these options provide the best balance of reliability and affordability for our customers worldwide.

What is your return policy?

We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, simply contact our support team at [email protected] to initiate a return. Items must be unused and in their original packaging.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or defective. Please contact our support team before returning any items.

How long does it take to process a refund?

Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. All payments are processed through secure, encrypted channels to ensure your financial information remains protected.

Is my payment information secure?

Absolutely. We use industry-standard encryption and security measures to protect your personal and payment information. Your privacy and security are our top priorities.

Why was my credit card declined?

There are several reasons why a card might be declined, including insufficient funds, incorrect card information, or security measures triggered by your bank. Please verify your information and contact your bank if the problem persists.

Do I need an account to place an order?

While you can check out as a guest, creating an account allows you to track your orders, save your shipping information for future purchases, and receive updates on new products and promotions.

I forgot my password. How can I reset it?

Click on the “Forgot Password” link on the login page, and we’ll send instructions to your email address on how to reset your password.

How can I update my account information?

Log into your account and navigate to the “Account Details” section where you can update your personal information, shipping address, and password.

How can I contact customer service?

Our friendly customer service team based in Dayton, Ohio is ready to help! You can reach us at [email protected]. We typically respond to all inquiries within 24-48 business hours.

What are your business hours?

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be responded to on the next business day.

Where is Schwinn Shop located?

We’re based at 841 Ingram Street, Dayton, US 45408. While we don’t have a physical storefront open to the public, our warehouse and customer service team operate from this location.