At Schwinn Shop, we stand behind the quality of our bicycles and cycling gear. We want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re here to help make it right.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your order. All returned items must be in new, unused condition with original packaging and tags attached.

Please Note: For safety and hygiene reasons, we cannot accept returns or exchanges on the following products:
  • Helmets & Protective Gear (once removed from original packaging)
  • Bike Tools & Maintenance products (if opened or used)
  • Bike Accessories that have been installed or used

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and reason for return/exchange
  3. Wait for authorization – we’ll email you a Return Merchandise Authorization (RMA) number
  4. Package the item(s) securely with the original packaging and include the RMA number on the outside of the box
  5. Ship the package to our warehouse at:
    Schwinn Shop Returns
    841 Ingram Street
    Dayton, US 45408

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we’ll receive your returned item.

Refund Information

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • You will receive an email confirmation once your refund has been processed

Exchange Process

If you need a different size or color:

  1. Follow the return process above
  2. In your email, specify the item you’d like instead
  3. We’ll ship your new item once we receive the return
  4. You’ll be responsible for additional shipping costs if exchanging for a lower-priced item

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected]. We’ll arrange for a replacement or refund and provide a prepaid shipping label to return the damaged item.

Return Request Template

Copy and paste the template below into an email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Schwinn Shop Customer Service, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return/Exchange: [Please specify] [For exchanges] I would like to exchange for: [Product Name and Variant] Please send me the Return Merchandise Authorization number and further instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at:

Email: [email protected]

Mail: Schwinn Shop, 841 Ingram Street, Dayton, US 45408

We typically respond to all inquiries within 24 hours during business days.

We appreciate your trust in Schwinn Shop for your cycling needs. Our goal is to ensure you’re completely satisfied with your purchase and back on the trail as quickly as possible!